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FREQUENTLY ASKED QUESTIONS

  • Where do we ship and what does it costs?
    We’ve teamed up with print partners to be able to offer local production in the following countries (printed at alternative facility in case of unavailability in local facility): US - orders will come from facilities located in the US United Kingdom - orders will come from facility located in the UK European Union - orders will come from facilities located in Latvia or Spain Australia/New Zealand - orders will come from facilities located in Australia Canada – orders will come from facility located in Canada IF APPLICABLE, BUYERS ARE RESPONSIBLE FOR ANY AND ALL CUSTOMS TAXES & DUTIES. Your favorite product is delivered to your doorstep for FREE - our free shipping applies to all orders, no minimum purchase required.
  • How long will it take for my item to ship and how long will shipping take?
    PROCESSING TIME Generally, all orders will be processed and shipped within 2 to 5 business days. Once an item has shipped, you’ll be notified with the tracking information. Though we ask that you allow the full number of days for processing, many items will ship out sooner. SHIPPING TIME Shipment of your order will usually take 3-12 business days. Carriers require contact information to get in touch about the delivery time, please provide your phone number and e-mail at check-out. You can follow your order via the tracking information that you will receive per e-mail as soon as your package has been shipped. At this time, we only offer standard shipping, see ‘shipping and returns’ for the estimated arrival of your print.
  • How are items shipped?
    Our printing partners use as much as possible local shipping carriers. All posters are carefully packed to ensure safe transport during shipping. Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. Smaller posters (8x10″) are shipped in stay-flat envelopes Orders fulfilled in Australia are packaged in cylinder cardboard tubes.
  • What is your return/cancellation policy?
    RETURNS You have the right to return your order within 14 days of receipt without giving any reason. After informing us, you have an additional 14 days to return the products. The full order amount will then be credited. Only the costs for returning the goods are at your own expense. If you exercise your right of withdrawal, you must return the product with all accessories supplied and - if reasonably possible - in its original condition and packaging to Daring Dutch Designers. CANCELLATIONS Products are automatically printed to order by our printing partner. If you realise you have made an error, please contact us via e-mail (info@daringdutchdesigners.com) immediately, so that we can try to help. We cannot cancel or amend orders. This includes amending shipping addresses. We cannot be held responsible for an incorrect shipping address, though we do try to help where we can, when you contact us immediately.
  • My order arrived damaged, what to do?
    First of all, sorry for the inconvenience. Please contact us via e-mail (info@daringdutchdesigners.com) and send us (1) images of the damaged print(s) and (2) images of the packaging (damaged or undamaged). We are there to help!
  • I’ve made an error on my order, what to do?
    Unfortunately, once you have placed your order, we cannot make any changes to it. But, please contact us immediately via e-mail (info@daringdutchdesigners.com), we will do our best to help you.
  • Confused on sizes?
    We offer our prints in the following sizes: SQUARE Inches: 10x10″ = 25.4x25.4cm | 12x12″= 30.5x30.5cm | 14x14″ = 35.6x35.6cm | 16x16″ = 40.6x40.6cm | 18x18″ = 45.7x45.7cm PORTRAIT/VERTICAL Inches: 5x7″ = 12.7x17.8cm | 8x10″ = 20.3x25.4cm | 11x14″ = 27.9x35.6cm | 12x16″ = 30.5x40.6cm | 12x18″ = 30.5x45.7cm | 16x20″ = 40.6x50.8cm | 18x24″ = 45.7x61cm | 20x30″ = 50.8x76.2cm | 24x36″ = 61x91.4cm Centimeters: 21x30cm = 8.3x11.8" | 30x40cm = 11.8x15.7" | 50x70cm = 19.7x27.6" | 61x91cm = 24.0x35.8"
  • How do sizes for triptych and diptych sets work?
    The sizes listed for all triptych/three-piece and diptych/two-piece sets represent each of the three/two individual pieces that make up this triptych/diptych. So, for a triptych 12x16 inch print set, that means that each of the three pieces is 12x16 inch. If laid side-by-side they would measure 36 inches across.
  • What type of printing options are available?
    At this point, we only offer museum-quality posters. Your favorite design will be printed on 189-gram luxurious off-white paper with a matte finish. The paper gives the poster a classic yet timeless look. The inks we use to print our poster are Greenguard Gold-certified. Made from natural, plant-based ingredients. The inks are vegan, water-based and free of harmful chemicals. The ink’s natural base ensures colors remain bright and lasting.
  • How do I frame my prints without damaging them?
    We suggest to unpackage the prints and let them rest for a day or two in a safe place. Another option is to lay them flat and place a book on each end, please make sure to do so on a hard even surface to prevent any creases.
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